You have questions. We have answers. We’d love to take the struggle out of buying online, and make shopping with us something you look forward to.
I have sensitive ears. What are your posts made out of?
For our Geo Studs: We offer both a sterling silver base and a brass base option for our studs - both are plated in our extra-thick 14k gold plating. Both pairs of studs are hypoallergenic and are nickel and lead free. We chose to use an extra thick (1 micron thick, to be exact) 14k gold plating so that they won't wear over time.
For our leather statement earrings and Studio Studs: We use 304 stainless steel posts. 304 stainless steel is great for sensitive ears, and nearly all people with allergies won’t have any reaction to these posts. If you are part of the 5% of metal allergies that is highly sensitive to metals (and you’ll know if you are), these posts may irritate your ears after a days worth of wearing.
How do I care for my Cold Gold leather goods?
What to Avoid: Keep your Cold Gold leather goods looking & feeling their very best by keeping them away from large amounts of water - submerging your leather goods may change the wear and appearance. Light colored keychain wristlets may darken slightly over time, but most will keep their true color and brilliance for years to come.
Cleaning: Spot clean your crossbody bag, sling bag, or wallet with a soft cloth and warm, slightly soapy water - make sure your cloth is damp not soggy! Polish brass hardware with a brass polishing cloth or clean microfiber cloth. Don’t have those? A clean, old t-shirt works great too.
How do I care for my Cold Gold leather earrings?
Avoid getting your leather earrings soaking wet. They may change texture or color if they are submerged in water - Light rain is fine. Light colored earrings may darken slightly over time, but most will keep their true color and brilliance for years to come.
How do I care for my Cold Gold stud earrings?
What to Avoid: Keep your studs shiny and happy by keeping them away from excessive amounts of water and sweat. It’s best to remove them before swimming, showering, sleeping, exercising, and white water rafting.
Storage: We recommend storing your earrings in a cool dry place, like a jewelry box, an earring stand, or a dresser drawer. (The box these came in works great, too.)
Cleaning: If desired, polish your Geo Studs with a microfiber cloth for extra shine. Note that you should stay away from using jewelry cleaners or harsh chemicals, as they could wear away the gold-plated finish.
Do you wholesale your product line?
Do you make custom pieces?
Yes! Let’s dream something up together. Whether it’s a custom color of stud earrings or a personalized TriSling bag, we're here for it. Feel free to contact me HERE for availability and rates regarding custom requests.
How do I know when you are running sales or launching new products?
Shipping & Returns
When will my order ship?
Your order will leave our studio 1-3 business days after the order is placed, depending on if we need to make the item or not. Most items are ready-to-ship, but sometimes, you’ll catch us mid-restock.
I’d like to send a gift to someone. Can I ship to a different address?
Absolutely, you can. Make sure your billing address matches your method of payment, and enter your recipient’s shipping address. You can even include a note for your recipient at checkout!
If you’re sending Cold Gold as a gift, include your note under "Is this a gift?" in your cart before checking out.
What shipping carrier do you use?
We use USPS for all of our shipping. If you prefer another method, email me before your purchase so we can calculate an accurate shipping price.
How long will my order take to arrive?
All domestic packages are shipped via USPS and include tracking/confirmation in the shipping cost. You can choose economy or standard shipping at checkout. Economy shipments will arrive in 3-5 days and standard shipments arrive is 2-3 days. It doesn't happen often, but some shipments may take an additional 2-3 days to ship - watch out for Christmas shipping times to increase!
All international orders are shipped either USPS International. Prices vary based on location and shipping method. Please allow 2-3 weeks for delivery.
Where do I find my tracking number?
What is your return policy?
You have 14 days after receiving your item to request a return. During the months of November and December, our return policy is extended to 30 days.
To be eligible for a return, your item must be in the same condition that you received it, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
In the case of no fault returns or exchanges, the customer is responsible for the cost of return shipping.
To start a return, please CONTACT US.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All sales are final in the case of custom orders.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please reach out so we can assess the issue.
Still having problems? CONTACT US.
What happens if my order gets lost in the mail?
Oh no! If something never arrives, please contact us. We will look into any and all issues regarding packages not arriving. Once confirmed, we can replace lost items. Did this already happen to you? Let us know here!
Checkout & Payments
What methods of payment do you accept?
We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Paypal. Money orders, checks, and cash are not accepted for online purchases.
Can I include a note for my recipient?
If you’re sending Cold Gold as a gift, we’re happy to include a personalized note. Include your note under "Is this a gift?" in your cart before checking out, and we’ll take care of the rest.
Didn't get your question answered? Oh no! Feel free to CONTACT US, and we can help with whatever you need.